Contact Congenital Heart Nurse Specialists
If you need any personal advice about your or child’s congenital heart problem our Congenital Heart Nurse Specialists are very skilled and experienced and able to help with any queries. Our helplines are available Monday to Friday between 09:00 - 17:00. Please ring and leave a message and the Nurse Specialists will call you back to help with your query.
For non-urgent enquiries:
Cardiac helpline 0151 252 5291
For urgent queries outside of normal working hours:
Contact Alder Hey Children’s Hospital switchboard on 0151 228 4811 and ask to be put through to ward 1C for advice.
For non-urgent enquiries:
Cardiac helpline: 0161 701 0664
For urgent queries outside of normal working hours:
Contact ward 85 out of hours on 0161 701 8500/8501
The helpline is based at Liverpool Heart & Chest Hospital and is available for everyone living in the North West of England, North Wales and the Isle of Man.
For non-urgent enquiries:
Cardiac helpline: 0151 254 3333
For urgent queries outside of normal working house:
If you are seeking urgent help outside of normal working hours consider calling NHS 111 or attending A+E.
There is an ACHD Cardiologist on call 24/7 who will be available for advice via the switchboard at Liverpool Heart and Chest Hospital (0151 600 1616) if the healthcare professional looking after you needs further information about your heart condition.
In addition to this, you can also leave a message on the helpline to let the ACHD team know what has happened. Please be aware they may not pick this message up until the next working day.
Get in touch below
Overdue appointments
If you think that you or your child’s appointment may be overdue and you haven't received an appointment as planned, you can call the cardiac secretaries who will do their best to help. You can find the secretary's telephone number at the top of either a previous clinic letter or by calling the hospital switchboard and asking to be put through to the secretary. It is especially important to chase the appointment if you or your child are usually seen every 3-6 months and this appointment has not happened as expected.
Feedback about your experience
We want to hear about your experience of using our services . You might be a patient, carer or family member who wants to provide us with some feedback. We want to hear about care that has been exceptional as well as care that might need to improve. You can provide feedback via our on-line feedback surveys. The patient surveys are always open so that you can feedback as many times as you need to. Click on the boxes below to access the surveys' QR codes or the links below each survey box.
TAKE THE SURVEY PAEDIATRICS & ADULTS
CLICK HERE FOR QR CODE
TAKE THE SURVEY YOUNG PEOPLE
CLICK HERE FOR QR CODE
